Category: Quality analysis
Skills:
- Call monitoring
- Performance tracking
- Issue logging
Duties:
- Monitor calls
- Track performance
- Log issues
Are you driven by driving innovation and aligning with a groundbreaking, forward-moving organization? SummitWave Enterprises is thrilled to announce a noteworthy career opening for the available role of Call quality analyst. We are in need of a skilled and focused to become a member of our vibrant team and support our aim of excellence in our specialized field.
Find Out More About Us:
At SummitWave Enterprises, we cherish our resolve to building a better tomorrow. We are passionate about a work environment that motivates creative efforts, collaborative work, and constant improvement. As specialists in our industry, we are committed to ensuring the highest level of service for our clients and innovative solutions that meet and exceed their expectations.
The Job Summary:
As a Call quality analyst, you will play a critical role in playing a part in the team's success completing vital tasks and responsibilities of the role guaranteeing effective operations and high-quality performance. This role needs a blend of experience and competencies, enabling your expertise in Boulogne-Billancourt to contribute to successful outcomes. Whether you are assigned as a Call quality analyst, coordinating with the team, or supervising initiatives in Boulogne-Billancourt, your contributions will be fundamental to our success.
Primary Duties:
Innovation & Ideas: Provide ideas for strategic solutions and progressing processes and practices within your role and the company.
Occupational Safety: Practice safety protocols and safeguarding procedures to create a safe workplace for you and your colleagues.
Communication: Keep clear and professional communication with supervisors, colleagues, and clients, both verbally and in writing.
Who We’re Looking For:
We are looking for a person with the skills and traits outlined below:
Qualifications: A solid foundation in the domain with a minimum of 5 years of relevant experience.
Skill Proficiency: Strong skills required for excelling in this job - Call quality analyst
Academic Requirements: A degree in an appropriate field for Call quality analyst or related experience.
Personal Features: A collaborative contributor with top-notch communication skills and a strategic problem-solving perspective, with a commitment to perpetual learning and improvement.
Why Join Our Organization?
At SummitWave Enterprises, we extend beyond just a job; we build a platform for career growth and personal development. Our team enjoys:
Generous Salary: A rewarding compensation package that recognizes your skills and background.
Extensive Benefits: Complete health, dental, and retirement plans to preserve your well-being.
Career and Professional Growth: Chances for promotion within the company including ongoing career training.
Work-Life Flexibility Opportunities: Variable shift hours as well as a supportive work culture that values and respects your personal time.
Instructions for Applying:
If you are inspired by this role and meet the above qualifications, we invite you to submit your application. Please submit your resume and a cover letter summarizing your experience and convey why you are a strong fit for the Call quality analyst position to complete the form.
Join SummitWave Enterprises and continue advancing in your career in your career progression with us. We are enthusiastic about welcoming a new member of our workforce who embraces our values of innovation and excellence.
SummitWave Enterprises promotes equal opportunity in the workplace. We are proud of our diversity and are committed firmly to cultivating an inclusive work environment for all team members.