Category: Call quality
Skills:
- Call monitoring
- Issue tracking
- Performance analysis
Duties:
- Monitor calls
- Track issues
- Analyze performance
Are you eager to contributing to change and taking part in a state-of-the-art, inventive company? Bright Horizons is pleased to reveal an amazing employment opportunity for the Call quality specialist position. We are looking for a proactive to integrate into our high-energy team and help drive our mission of excellence in our field.
Get Acquainted with Us:
At Bright Horizons, we value our commitment to improving tomorrow. We value creating a work environment that supports innovation, team synergy, and personal advancement. As specialists in our industry, we are dedicated to offering superior services to our clients and outstanding solutions that go beyond their requirements.
The Position Overview:
As a Call quality specialist, you will be essential for ensuring the team's success managing core tasks and responsibilities related to the position ensuring effective and efficient operations, and delivering high-quality results. This opportunity needs a combination of qualifications and experience, enabling you to harness your knowledge in Boulogne-Billancourt for achieving successful results. Whether you are acting as a Call quality specialist, cooperating with the group, or supervising initiatives in Boulogne-Billancourt, your role will greatly affect our continued success.
Principal Responsibilities:
Customer Engagement: Cultivate and sustain robust connections with stakeholders or clients, building trust and guaranteeing satisfaction.
Project Facilitation: Assist in or supervise projects as needed, overseeing timely project completion while adhering to project deliverables and objectives.
Quality Assurance Practices: Guarantee the quality of work conforms to or surpasses company standards, and adapt as needed to reach the set goals.
What We’re Looking For:
We’re aiming to find an applicant possessing the following skills and attributes:
Experience Criteria: A strong track record in the industry, with at least 3 years of pertinent experience.
Skill Proficiency: Strong skills required for excelling in this job - Call quality specialist
Educational Attainment: A degree in the relevant discipline for Call quality specialist or similar experience.
Individual Traits: A cooperative team member with outstanding communication skills and a problem-solving attitude, with a commitment to perpetual learning and improvement.
Why Take the Next Step With Us?
At Bright Horizons, it’s more than just work; we create a space for progress and career development. Our employees enjoy:
Competitive Compensation: A generous pay package that matches your skills and qualifications.
Full Coverage: Health, dental, and pension benefits to improve your well-being.
Development and Advancement: Opportunities for rising within the company along with consistent career development.
Work-Life Flexibility Opportunities: Flexible work schedules with a supportive environment that supports and values your personal time.
Application Instructions:
If you are motivated by this employment opportunity and meet the qualifications listed above, we encourage you to get in touch. Please share your resume and a cover letter summarizing your qualifications and explain why you would excel in the Call quality specialist position to fill in the form.
Join Bright Horizons and advance to the next level in your professional step forward with us. We look forward to introducing a new talent for our team who is in line with our focus on top-tier results and inventive solutions.
Bright Horizons is dedicated to being an equal opportunity employer. We appreciate diversity and are resolved to designing a supportive environment for all employees.