Category: Quality analysis
Skills:
- Call monitoring
- Performance tracking
- Issue logging
Duties:
- Monitor calls
- Track performance
- Log issues
Are you motivated to leaving a positive impact and working with an innovative, future-focused team? Prime Innovations is thrilled to announce a new and thrilling position for the job opportunity of Call quality analyst. We are searching for a highly motivated to join our motivated team and join us in our drive for excellence in our area of expertise.
Our Story:
At Prime Innovations, we highlight our dedication to enhancing the future. We work towards fostering a work environment that advances creative approaches, teamwork, and constant learning. As major contributors in our sector, we strive for excellence in the services we provide to our clients and forward-thinking solutions that go beyond their expectations.
The Job Summary:
As a Call quality analyst, you will be vital for supporting and contributing to the success of the team managing key responsibilities and tasks for the role ensuring effective and efficient operations, and delivering high-quality results. This job necessitates a blend of expertise and experience, giving you the platform to leverage your knowledge in Fjarðabyggð for impactful results. Whether you are serving as a Call quality analyst, working together with the team, or executing key projects in Fjarðabyggð, your efforts will be essential for our future success.
Primary Roles:
Responsibility and Ownership: Be accountable for duties and obligations at work, ensuring tasks are finished with precision and on time.
Quality Assurance Practices: Ensure the quality of work meets or exceeds company standards, and adjust as necessary to realize the intended outcomes.
Policy Adherence Overview: Maintain conformity to company policies and procedures, and relevant standards to ensure the integrity of operations and support the organization's aims.
Skills & Qualities We Need:
We’re hunting for an individual that has the qualifications and attributes listed below:
Experience Overview: Substantial experience in a similar sector with a minimum of 3 years of experience.
Skill Proficiency: Expertise in the critical skills necessary for this position - Call quality analyst
Education: A degree that suits the role of Call quality analyst or equivalent experience.
Personal Features: A cooperative team member with outstanding communication skills and a problem-solving attitude, with a zeal for continuous development and refinement.
Why Become a Team Member?
At Prime Innovations, we offer more than just a job; we enable growth through skill-building and career growth. Our workforce enjoys:
Competitive Pay: A competitive wage package that corresponds to your skills and background.
Robust Benefits: Health, dental, and 401(k) plans to protect your well-being.
Career Progression: Promotion opportunities within the company as well as ongoing career development.
Balanced Lifestyle: Flexible time options with a supportive and accommodating work environment that appreciates and honors your personal time.
How to Express Your Interest:
If you are enthusiastic for this exciting role and meet the above qualifications, we encourage you to send in your resume. We ask that you forward your resume and a cover letter presenting your qualifications and highlight why you are well-matched for the Call quality analyst position to fill out the form.
Partner with Prime Innovations and progress in your professional journey with us. We are excited about welcoming a new player on our team who is aligned with our mission of excellence and innovation.
Prime Innovations is proud to be an equal opportunity employer. We recognize diversity and are unwavering in establishing a diverse and supportive work environment for all employees.