Category: Customer interaction
Skills:
- Call answering
- Problem-solving
- Client inquiries
Duties:
- Answer calls
- Solve problems
- Address inquiries
Are you eager to making a positive difference and becoming part of a visionary, trailblazing company? Epic Systems is pleased to introduce a promising job role for the position of Call interaction agent with us. We are seeking a dedicated to join our dynamic team and help us excel in our field of specialization.
About Our Team:
Here at Epic Systems, we take pride in our dedication to advancing the future. We value creating a work environment that nurtures imaginative thinking, teamwork, and persistent education. As leaders in our profession, we work diligently to provide top-quality services to our clients and top-tier solutions that fulfill and exceed their expectations.
The Function:
In your role as Call interaction agent, you will be central to supporting and contributing to the success of the team managing key responsibilities and tasks for the role facilitating high-efficiency operations and achieving quality results. This opportunity demands a blend of skills and experience, letting you use your skills in Podgorica to ensure positive outcomes. Whether you are acting as a Call interaction agent, working together with the team, or supervising initiatives in Podgorica, your contributions will be vital to our continued success.
Main Tasks:
Feedback and Performance: Ask for and give constructive feedback to refine personal and team performance, and participate in process improvements.
Project Supervision: Participate in or lead projects as appointed, overseeing adherence to project timelines and meeting project targets and objectives.
Consistent Improvement: Get involved in educational training to broaden skills and competencies, and integrate new learning to enhance job effectiveness.
What We're Searching For:
We are striving to find a person with the qualifications and characteristics outlined:
Experience: A comprehensive background in the industry, with a minimum of 4 years of relevant experience.
Skill Requirements: Advanced proficiency in the necessary skills for this role - Call interaction agent
Degree Requirements: A degree in a field related to Call interaction agent or similar experience.
Essential Qualities: A synergistic team member with strong communication skills and a creative problem-solving outlook, and a dedication to constant self-betterment and improvement.
Why Partner With Us?
At Epic Systems, we extend more than a job; we establish opportunities for skill development and professional growth. Our staff benefits from:
Competitive Compensation: An attractive compensation plan that reflects your background and experience.
Extensive Benefits: Full health, dental, and retirement plans to improve your well-being.
Advancement and Growth: Advancement options within the company with ongoing opportunities for advancement.
Work-Life Balance: Flexible working hours and a caring work environment that supports and values your personal time.
Application Submission Details:
If you are enthusiastic about this potential role and have the qualifications described above, we invite you to submit your application. Kindly email your resume and a cover letter explaining your experience and argue why you would be a perfect fit for the Call interaction agent position to fill in the form.
Partner with Epic Systems and elevate your career in your career advancement with us. We are keen to welcome a new recruit to our team who shares our dedication to excellence and pioneering innovation.
Epic Systems is proud to be an equal opportunity employer. We are committed to diversity and are dedicated to developing a welcoming environment for all employees.